Refund policy

15-Day Return Policy (Jute Bags)

Contact: contactatreva@gmail.com

1) Return window

  • You have 15 calendar days from delivery (online orders) or purchase (in-store) to start a return.

2) What’s eligible

  • Item must be unused, unwashed, with original tags/packaging, and proof of purchase.

  • Non-returnable: final-sale/clearance items; customized/monogrammed/branded or special-order jute bags.

3) Exchanges

  • We don’t offer exchanges. If you need a different item, please return your purchase for a refund and place a new order.

4) How to start (no public return address)

  1. Email contactatreva@gmail.com with your order number and reason.

  2. If approved, we’ll email you a prepaid, trackable return label and a Return Authorization (RA) number.

  3. Pack the item securely and drop it off with the carrier on the label.

    • Do not ship without our label/RA. The return address appears only on the label for privacy.

5) Who pays shipping

  • Change of mind / wrong size or color: We provide a prepaid label and deduct the actual label cost from your refund.

  • Our error or a defective item: We cover the label (no deduction).

6) Refunds

  • Refunds are issued to the original payment method after we receive and inspect the item.

  • Please allow 5–10 business days for your bank/card to post the credit.

  • Original shipping fees are non-refundable unless the return is due to our error/defect.

  • If the item isn’t in resalable condition (used, missing tags/packaging), a reasonable deduction may apply or the return may be declined.

7) Damaged/defective on arrival

  • Email photos within 48 hours of delivery so we can replace or refund at no cost.

8) International orders (if applicable)

  • Duties/taxes are non-refundable. Return shipping and re-import fees are the customer’s responsibility unless due to our error/defect.